{"id":479,"date":"2025-01-27T17:11:15","date_gmt":"2025-01-27T22:11:15","guid":{"rendered":"https:\/\/pgex.ca\/?page_id=479"},"modified":"2025-11-14T14:32:25","modified_gmt":"2025-11-14T19:32:25","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/pgex.ca\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;full_width&#8221; text_align=&#8221;inherit&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 data-start=\"180\" data-end=\"212\"><strong data-start=\"182\" data-end=\"212\">PRIVACY POLICY \u2013 PGEX SHOP<\/strong><\/h1>\n<p data-start=\"214\" data-end=\"339\"><strong data-start=\"214\" data-end=\"236\">Last updated: 2025<\/strong><br data-start=\"236\" data-end=\"239\" \/><strong data-start=\"239\" data-end=\"297\">Company: PGEX Extermination (Gestion parasitaire PGEX)<\/strong><br data-start=\"297\" data-end=\"300\" \/><strong data-start=\"300\" data-end=\"339\">Website: pgex.ca \/ boutique.pgex.ca<\/strong><\/p>\n<p data-start=\"341\" data-end=\"636\">PGEX Extermination values the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with <strong data-start=\"532\" data-end=\"551\">Quebec\u2019s Law 25<\/strong>, as well as the requirements of <strong data-start=\"584\" data-end=\"610\">Google Merchant Center<\/strong> and e-commerce standards.<\/p>\n<hr data-start=\"638\" data-end=\"641\" \/>\n<h1 data-start=\"643\" data-end=\"683\"><strong data-start=\"645\" data-end=\"683\">1. Personal Information We Collect<\/strong><\/h1>\n<p data-start=\"685\" data-end=\"791\">We collect various types of personal information when you use our website, make a purchase, or contact us.<\/p>\n<h2 data-start=\"793\" data-end=\"826\"><strong data-start=\"796\" data-end=\"826\">a) Information You Provide<\/strong><\/h2>\n<ul data-start=\"827\" data-end=\"1073\">\n<li data-start=\"827\" data-end=\"850\">\n<p data-start=\"829\" data-end=\"850\">First and last name<\/p>\n<\/li>\n<li data-start=\"851\" data-end=\"883\">\n<p data-start=\"853\" data-end=\"883\">Billing and shipping address<\/p>\n<\/li>\n<li data-start=\"884\" data-end=\"901\">\n<p data-start=\"886\" data-end=\"901\">Email address<\/p>\n<\/li>\n<li data-start=\"902\" data-end=\"918\">\n<p data-start=\"904\" data-end=\"918\">Phone number<\/p>\n<\/li>\n<li data-start=\"919\" data-end=\"948\">\n<p data-start=\"921\" data-end=\"948\">Account and order details<\/p>\n<\/li>\n<li data-start=\"949\" data-end=\"1073\">\n<p data-start=\"951\" data-end=\"1073\">Payment information<br data-start=\"970\" data-end=\"973\" \/><em data-start=\"975\" data-end=\"1073\">(Processed securely by third-party payment gateways \u2014 we do not store full credit card numbers.)<\/em><\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"1075\" data-end=\"1120\"><strong data-start=\"1078\" data-end=\"1120\">b) Information Collected Automatically<\/strong><\/h2>\n<ul data-start=\"1121\" data-end=\"1265\">\n<li data-start=\"1121\" data-end=\"1135\">\n<p data-start=\"1123\" data-end=\"1135\">IP address<\/p>\n<\/li>\n<li data-start=\"1136\" data-end=\"1163\">\n<p data-start=\"1138\" data-end=\"1163\">Browser and device type<\/p>\n<\/li>\n<li data-start=\"1164\" data-end=\"1193\">\n<p data-start=\"1166\" data-end=\"1193\">Cookies and browsing data<\/p>\n<\/li>\n<li data-start=\"1194\" data-end=\"1238\">\n<p data-start=\"1196\" data-end=\"1238\">Analytics (Google Analytics, Meta Pixel)<\/p>\n<\/li>\n<li data-start=\"1239\" data-end=\"1265\">\n<p data-start=\"1241\" data-end=\"1265\">WooCommerce session data<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1267\" data-end=\"1270\" \/>\n<h1 data-start=\"1272\" data-end=\"1308\"><strong data-start=\"1274\" data-end=\"1308\">2. How We Use Your Information<\/strong><\/h1>\n<p data-start=\"1310\" data-end=\"1370\">We use your personal information for the following purposes:<\/p>\n<ul data-start=\"1372\" data-end=\"1643\">\n<li data-start=\"1372\" data-end=\"1408\">\n<p data-start=\"1374\" data-end=\"1408\">Processing and delivering orders<\/p>\n<\/li>\n<li data-start=\"1409\" data-end=\"1437\">\n<p data-start=\"1411\" data-end=\"1437\">Managing secure payments<\/p>\n<\/li>\n<li data-start=\"1438\" data-end=\"1468\">\n<p data-start=\"1440\" data-end=\"1468\">Providing customer service<\/p>\n<\/li>\n<li data-start=\"1469\" data-end=\"1517\">\n<p data-start=\"1471\" data-end=\"1517\">Sending confirmations, invoices, and updates<\/p>\n<\/li>\n<li data-start=\"1518\" data-end=\"1551\">\n<p data-start=\"1520\" data-end=\"1551\">Improving website performance<\/p>\n<\/li>\n<li data-start=\"1552\" data-end=\"1572\">\n<p data-start=\"1554\" data-end=\"1572\">Preventing fraud<\/p>\n<\/li>\n<li data-start=\"1573\" data-end=\"1600\">\n<p data-start=\"1575\" data-end=\"1600\">Analytics and marketing<\/p>\n<\/li>\n<li data-start=\"1601\" data-end=\"1643\">\n<p data-start=\"1603\" data-end=\"1643\">Complying with legal and tax obligations<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1645\" data-end=\"1648\" \/>\n<h1 data-start=\"1650\" data-end=\"1690\"><strong data-start=\"1652\" data-end=\"1690\">3. Sharing of Personal Information<\/strong><\/h1>\n<p data-start=\"1692\" data-end=\"1794\">Your information may be shared with trusted service providers who assist us in operating our business:<\/p>\n<ul data-start=\"1796\" data-end=\"2049\">\n<li data-start=\"1796\" data-end=\"1834\">\n<p data-start=\"1798\" data-end=\"1834\"><strong data-start=\"1798\" data-end=\"1813\">WooCommerce<\/strong> (order management)<\/p>\n<\/li>\n<li data-start=\"1835\" data-end=\"1904\">\n<p data-start=\"1837\" data-end=\"1904\"><strong data-start=\"1837\" data-end=\"1859\">Payment processors<\/strong> (Stripe, Global Payments, PayPal, Interac)<\/p>\n<\/li>\n<li data-start=\"1905\" data-end=\"1963\">\n<p data-start=\"1907\" data-end=\"1963\"><strong data-start=\"1907\" data-end=\"1928\">Shipping carriers<\/strong> (UniUni, Canada Post, Purolator)<\/p>\n<\/li>\n<li data-start=\"1964\" data-end=\"1996\">\n<p data-start=\"1966\" data-end=\"1996\"><strong data-start=\"1966\" data-end=\"1994\">Website hosting provider<\/strong><\/p>\n<\/li>\n<li data-start=\"1997\" data-end=\"2049\">\n<p data-start=\"1999\" data-end=\"2049\"><strong data-start=\"1999\" data-end=\"2018\">Analytics tools<\/strong> (Google Analytics, Meta Pixel)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2051\" data-end=\"2096\">We <strong data-start=\"2054\" data-end=\"2076\">never sell or rent<\/strong> your personal data.<\/p>\n<hr data-start=\"2098\" data-end=\"2101\" \/>\n<h1 data-start=\"2103\" data-end=\"2138\"><strong data-start=\"2105\" data-end=\"2138\">4. Data Protection &amp; Security<\/strong><\/h1>\n<p data-start=\"2140\" data-end=\"2190\">We implement several security measures, including:<\/p>\n<ul data-start=\"2192\" data-end=\"2387\">\n<li data-start=\"2192\" data-end=\"2212\">\n<p data-start=\"2194\" data-end=\"2212\">HTTPS encryption<\/p>\n<\/li>\n<li data-start=\"2213\" data-end=\"2245\">\n<p data-start=\"2215\" data-end=\"2245\">Secure servers and firewalls<\/p>\n<\/li>\n<li data-start=\"2246\" data-end=\"2296\">\n<p data-start=\"2248\" data-end=\"2296\">Access restricted to authorized personnel only<\/p>\n<\/li>\n<li data-start=\"2297\" data-end=\"2337\">\n<p data-start=\"2299\" data-end=\"2337\">PCI-DSS-compliant payment processing<\/p>\n<\/li>\n<li data-start=\"2338\" data-end=\"2387\">\n<p data-start=\"2340\" data-end=\"2387\">Secure WordPress and WooCommerce configurations<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2389\" data-end=\"2469\">Data may be stored in Canada or the United States depending on the service used.<\/p>\n<hr data-start=\"2471\" data-end=\"2474\" \/>\n<h1 data-start=\"2476\" data-end=\"2518\"><strong data-start=\"2478\" data-end=\"2518\">5. Cookies and Tracking Technologies<\/strong><\/h1>\n<p data-start=\"2520\" data-end=\"2562\">Our website uses several types of cookies:<\/p>\n<h3 data-start=\"2564\" data-end=\"2591\"><strong data-start=\"2568\" data-end=\"2589\">Essential cookies<\/strong><\/h3>\n<p data-start=\"2592\" data-end=\"2647\">Required for the website and shopping cart to function.<\/p>\n<h3 data-start=\"2649\" data-end=\"2676\"><strong data-start=\"2653\" data-end=\"2674\">Analytics cookies<\/strong><\/h3>\n<p data-start=\"2677\" data-end=\"2732\">Used to measure website performance (Google Analytics).<\/p>\n<h3 data-start=\"2734\" data-end=\"2761\"><strong data-start=\"2738\" data-end=\"2759\">Marketing cookies<\/strong><\/h3>\n<p data-start=\"2762\" data-end=\"2829\">Used for personalized ads and remarketing (Google Ads, Meta Pixel).<\/p>\n<p data-start=\"2831\" data-end=\"2902\">By continuing to browse our website, you consent to the use of cookies.<\/p>\n<hr data-start=\"2904\" data-end=\"2907\" \/>\n<h1 data-start=\"2909\" data-end=\"2930\"><strong data-start=\"2911\" data-end=\"2930\">6. Online Forms<\/strong><\/h1>\n<p data-start=\"2932\" data-end=\"3113\">When you submit a form (contact form, account creation, checkout), you consent to the use of your information for the purpose of responding to your request or processing your order.<\/p>\n<p data-start=\"3115\" data-end=\"3161\">A consent notice is displayed under all forms.<\/p>\n<hr data-start=\"3163\" data-end=\"3166\" \/>\n<h1 data-start=\"3168\" data-end=\"3206\"><strong data-start=\"3170\" data-end=\"3206\">7. Your Rights (Law 25 \u2013 Quebec)<\/strong><\/h1>\n<p data-start=\"3208\" data-end=\"3230\">You have the right to:<\/p>\n<ul data-start=\"3232\" data-end=\"3464\">\n<li data-start=\"3232\" data-end=\"3268\">\n<p data-start=\"3234\" data-end=\"3268\">Access your personal information<\/p>\n<\/li>\n<li data-start=\"3269\" data-end=\"3292\">\n<p data-start=\"3271\" data-end=\"3292\">Request corrections<\/p>\n<\/li>\n<li data-start=\"3293\" data-end=\"3318\">\n<p data-start=\"3295\" data-end=\"3318\">Withdraw your consent<\/p>\n<\/li>\n<li data-start=\"3319\" data-end=\"3381\">\n<p data-start=\"3321\" data-end=\"3381\">Request the deletion of your data, when legally applicable<\/p>\n<\/li>\n<li data-start=\"3382\" data-end=\"3464\">\n<p data-start=\"3384\" data-end=\"3464\">File a complaint with the <strong data-start=\"3410\" data-end=\"3464\">Commission d\u2019acc\u00e8s \u00e0 l\u2019information du Qu\u00e9bec (CAI)<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3466\" data-end=\"3523\">All requests must be sent to our Data Protection Officer.<\/p>\n<hr data-start=\"3525\" data-end=\"3528\" \/>\n<h1 data-start=\"3530\" data-end=\"3570\"><strong data-start=\"3532\" data-end=\"3568\">8. Data Protection Officer (DPO)<\/strong><\/h1>\n<p data-start=\"3571\" data-end=\"3597\"><em data-start=\"3571\" data-end=\"3597\">(Mandatory under Law 25)<\/em><\/p>\n<p data-start=\"3599\" data-end=\"3709\"><strong data-start=\"3599\" data-end=\"3608\">Name:<\/strong> Pierre Gingras<br data-start=\"3623\" data-end=\"3626\" \/><strong data-start=\"3626\" data-end=\"3638\">Company:<\/strong> PGEX Extermination<br data-start=\"3657\" data-end=\"3660\" \/><strong data-start=\"3660\" data-end=\"3670\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3671\" data-end=\"3683\"><span \n                data-original-string='f\/C\/RmOQOqRkDaX\/TP6S6g==81b\/LzH7w2UQHQc0OJ8FB2LSA=='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">**<\/span>ex.ca<\/span><\/a><br data-start=\"3683\" data-end=\"3686\" \/><strong data-start=\"3686\" data-end=\"3696\">Phone:<\/strong> 514-545-9296<\/p>\n<p data-start=\"3711\" data-end=\"3787\">This person is responsible for managing and protecting personal information.<\/p>\n<hr data-start=\"3789\" data-end=\"3792\" \/>\n<h1 data-start=\"3794\" data-end=\"3817\"><strong data-start=\"3796\" data-end=\"3817\">9. Data Retention<\/strong><\/h1>\n<p data-start=\"3819\" data-end=\"3855\">We retain your personal information:<\/p>\n<ul data-start=\"3857\" data-end=\"4021\">\n<li data-start=\"3857\" data-end=\"3901\">\n<p data-start=\"3859\" data-end=\"3901\">As long as necessary to provide services<\/p>\n<\/li>\n<li data-start=\"3902\" data-end=\"3953\">\n<p data-start=\"3904\" data-end=\"3953\">For the duration required by tax laws (7 years)<\/p>\n<\/li>\n<li data-start=\"3954\" data-end=\"4021\">\n<p data-start=\"3956\" data-end=\"4021\">Until you request deletion, when applicable and legally permitted<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4023\" data-end=\"4026\" \/>\n<h1 data-start=\"4028\" data-end=\"4055\"><strong data-start=\"4030\" data-end=\"4055\">10. Privacy Incidents<\/strong><\/h1>\n<p data-start=\"4057\" data-end=\"4119\">If a privacy incident occurs involving a risk of serious harm:<\/p>\n<ul data-start=\"4121\" data-end=\"4270\">\n<li data-start=\"4121\" data-end=\"4160\">\n<p data-start=\"4123\" data-end=\"4160\">We will notify affected individuals<\/p>\n<\/li>\n<li data-start=\"4161\" data-end=\"4212\">\n<p data-start=\"4163\" data-end=\"4212\">We will report the incident to the CAI (Quebec)<\/p>\n<\/li>\n<li data-start=\"4213\" data-end=\"4270\">\n<p data-start=\"4215\" data-end=\"4270\">We will document all incidents in our internal register<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"4272\" data-end=\"4275\" \/>\n<h1 data-start=\"4277\" data-end=\"4309\"><strong data-start=\"4279\" data-end=\"4309\">11. Changes to This Policy<\/strong><\/h1>\n<p data-start=\"4311\" data-end=\"4426\">We may update this Privacy Policy at any time.<br data-start=\"4357\" data-end=\"4360\" \/>The revision date will always be indicated at the top of the page.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width&#8221; text_align=&#8221;inherit&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] PRIVACY POLICY \u2013 PGEX SHOP Last updated: 2025Company: PGEX Extermination (Gestion parasitaire PGEX)Website: pgex.ca \/ boutique.pgex.ca PGEX Extermination values the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Quebec\u2019s Law 25, as well as the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-479","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pgex.ca\/en\/wp-json\/wp\/v2\/pages\/479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pgex.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pgex.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pgex.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pgex.ca\/en\/wp-json\/wp\/v2\/comments?post=479"}],"version-history":[{"count":4,"href":"https:\/\/pgex.ca\/en\/wp-json\/wp\/v2\/pages\/479\/revisions"}],"predecessor-version":[{"id":1326,"href":"https:\/\/pgex.ca\/en\/wp-json\/wp\/v2\/pages\/479\/revisions\/1326"}],"wp:attachment":[{"href":"https:\/\/pgex.ca\/en\/wp-json\/wp\/v2\/media?parent=479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}