PRIVACY POLICY – PGEX SHOP

Last updated: 2025
Company: PGEX Extermination (Gestion parasitaire PGEX)
Website: pgex.ca / boutique.pgex.ca

PGEX Extermination values the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Quebec’s Law 25, as well as the requirements of Google Merchant Center and e-commerce standards.

1. Personal Information We Collect

We collect various types of personal information when you use our website, make a purchase, or contact us.

a) Information You Provide

First and last name
Billing and shipping address
Email address
Phone number
Account and order details
Payment information
(Processed securely by third-party payment gateways — we do not store full credit card numbers.)

b) Information Collected Automatically

IP address
Browser and device type
Cookies and browsing data
Analytics (Google Analytics, Meta Pixel)
WooCommerce session data

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and delivering orders
Managing secure payments
Providing customer service
Sending confirmations, invoices, and updates
Improving website performance
Preventing fraud
Analytics and marketing
Complying with legal and tax obligations

3. Sharing of Personal Information

Your information may be shared with trusted service providers who assist us in operating our business:

WooCommerce (order management)
Payment processors (Stripe, Global Payments, PayPal, Interac)
Shipping carriers (UniUni, Canada Post, Purolator)
Website hosting provider
Analytics tools (Google Analytics, Meta Pixel)

We never sell or rent your personal data.

4. Data Protection & Security

We implement several security measures, including:

HTTPS encryption
Secure servers and firewalls
Access restricted to authorized personnel only
PCI-DSS-compliant payment processing
Secure WordPress and WooCommerce configurations

Data may be stored in Canada or the United States depending on the service used.

5. Cookies and Tracking Technologies

Our website uses several types of cookies:

Essential cookies

Required for the website and shopping cart to function.

Analytics cookies

Used to measure website performance (Google Analytics).

Marketing cookies

Used for personalized ads and remarketing (Google Ads, Meta Pixel).

By continuing to browse our website, you consent to the use of cookies.

6. Online Forms

When you submit a form (contact form, account creation, checkout), you consent to the use of your information for the purpose of responding to your request or processing your order.

A consent notice is displayed under all forms.

7. Your Rights (Law 25 – Quebec)

You have the right to:

Access your personal information
Request corrections
Withdraw your consent
Request the deletion of your data, when legally applicable
File a complaint with the Commission d’accès à l’information du Québec (CAI)

All requests must be sent to our Data Protection Officer.

8. Data Protection Officer (DPO)

(Mandatory under Law 25)

Name: Pierre Gingras
Company: PGEX Extermination
Email: in**@**ex.ca
Phone: 514-545-9296

This person is responsible for managing and protecting personal information.

9. Data Retention

We retain your personal information:

As long as necessary to provide services
For the duration required by tax laws (7 years)
Until you request deletion, when applicable and legally permitted

10. Privacy Incidents

If a privacy incident occurs involving a risk of serious harm:

We will notify affected individuals
We will report the incident to the CAI (Quebec)
We will document all incidents in our internal register

11. Changes to This Policy

We may update this Privacy Policy at any time.
The revision date will always be indicated at the top of the page.

Privacy Policy